For corporate inquiries, you may contact our Marketing Department at (043) 723-1706.
For personal/diagnostic requests, you may call our Information at (043) 723-0089.
How much are your services?
How fast can I get the examination results?
You may contact our Records and Releasing at (043) 723-6611 or Industrial Clinic at (043) 722-1485.
We also have these Customer Hotline numbers:
Customer Hotline 1 / 0915 – 974-0845
Customer Hotline 2 / 0939 – 952-4188
Do I need to prepare any document?
We have a “No Valid ID, No Medical Exam” policy.
For Seaman / Seafarer and POEA Requirements, you may call our Information at (043) 723-0089.
For Healthcard Holders (HMO), you may call our Industrial Clinic at (043) 722-1485.
How long should I fast?
As for “client preparation” prior to examination, it depends on the test. Please refer to the table below:
| Examination | Fasting Length / Remarks |
|---|---|
| Fasting Blood Sugar (FBS) | 8 – 12 hours |
| Oral Glucose Tolerance Test (OGTT) | 12 hours |
| Lipid Profile | 10 – 12 hours |
| Whole Abdominal Ultrasound | 4 – 6 hours / no milk; no fatty foods |
| Upper Abdominal Ultrasound | 4 – 6 hours |
| Hepatobiliary Ultrasound | 4 – 6 hours |
| Liver Ultrasound | Light meal; fat-free |
Do Senior Citizens have discounts?
Yes. According to Republic Act 7432 – SECTION 4, 20% discount should be granted for Senior Citizens. But because we really care, Pioneer Lab is giving 25% DISCOUNT for them!
What are your business hours?
Pioneer Lab is open Mondays thru Saturdays 6:00 AM to 6:00 PM and Sundays 7:00 AM to 3:00 PM.
Can I use my Health Card to avail your healthcare services?
For inquiries you may call our Industrial Clinic at (043) 722-1485.
Do you have any current promos or discounts?
Yes. To know more about it, just call our Information at (043) 723-0089 or our Marketing Department at (043) 723-1706.